Your practice · your team
Madalyn is the front-desk superstar you could never justify hiring full-time. She works your patient list every single day, calls as your practice, and books the right people back into your chair. No wage, no roster, no fixed cost of any kind — you pay only for the bookings she makes.
Your Madalyn. She calls as your practice, in your name, every day.
Notice how she opens: “it’s Madalyn calling from Riverside Dental” — your practice, not a service.
A twelve-week campaign
1,100
conversations
Every patient on the list reached, across evenings and Saturdays as well as weekdays.
312
appointments booked
Roughly one in four conversations ends with a patient in the book.
$0
fixed cost
She earns her fee when she books a patient in.
The opportunity
Somebody warm, unflappable and endlessly patient, whose whole job is looking after the patients you would love to see again — ringing every one of them and following up when they ask. That person costs $70–90k a year, and the good ones are in demand.
Madalyn is that team member. She joins your practice, learns your patients, calls in your name, and works the list every day — evenings and Saturdays included, with the same warmth on the last call as the first.
The hire you never made
doing the job your front desk never has a quiet enough hour to start
How it works
You give her your patient list and tell her who you are — your practice name, your tone, how you like patients spoken to. A few minutes of onboarding, the same as any new starter, except it happens once.
Every call opens the same way a good receptionist would: it is Madalyn, from your practice. She has a real conversation, hears the hesitation, and works around the patient rather than reading a script at them.
Real appointments in your calendar, at times that actually suit each patient. She keeps going through the list day after day, and you pay only for the bookings she makes — nothing else, ever.
Looking after the patients you already have is where she starts, because it is the fastest revenue available to you. The same warmth works just as well on new enquiries — the implant, aligner and veneer leads that arrive while your front desk is on another call. Recalls first; ask us about lead conversion when she has settled in.
Madalyn belongs to your practice
To the person who picks up, she is someone from your practice who took the time to call. That is exactly what she is.
It is Madalyn from your practice, every time. Your name is the one the patient hears and remembers.
The two hundredth call of the day sounds exactly like the first: unhurried, friendly, genuinely interested.
The patient who said "call me after the school holidays" gets called after the school holidays.
Your team arrives to a fuller waiting room and a list already worked through. Every patient who walks in thanks the practice.
Pricing
One flat fee per booking she makes. Every invoice arrives attached to revenue you have already earned.
A receptionist draws a full salary every week. Madalyn earns her fee when she books a patient in.
You pay
Only when she books
and nothing else, ever
How it works with your patients
She introduces herself as calling from your practice and sounds like the person you would want answering your phone — because for that patient, she is.
A patient who would rather not be contacted is taken off the list the moment they say so, and their choice holds from then on.
A first name and a number. Enough to make the call and book the appointment.
Australian numbers, Australian hours, and an Australian business on the other end of your questions.
Questions
Every booking Madalyn makes. Genuine cancellations are not charged, and a rescheduled appointment counts once, not twice. If a patient does not turn up, that is the same risk your receptionist’s bookings carry — and unlike a receptionist, Madalyn cost you nothing to have on the team.
Warm, unhurried and professional — the way a great receptionist sounds on a good day. She listens, answers the question actually being asked, and offers a time that suits the person rather than reading from a script.
Madalyn thanks them, takes them off the list, and ends the call. Nothing is gained by pushing, and your practice name is attached to every call she makes.
No. It starts with a list export and appointments coming back to you. We fit around how you already work.
Getting started
Tell us where to reach you and we’ll arrange a walkthrough with your own numbers — how many patients are ready to book.